menu_book A field guide

Questions, answered with care.

Short, honest answers to the things people ask us most. If you can't find what you need, we'd love to hear from you .

01
info About the tool

Is PIP Helper affiliated with the DWP?

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No. PIP Helper is an independent tool built to help you understand and complete your PIP application. We are not part of the Department for Work and Pensions.
02
info About the tool

Will using PIP Helper guarantee I get PIP?

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No tool can guarantee an award — the decision is made by the DWP based on your circumstances. What we can do is help you describe those circumstances clearly, honestly, and in a way that maps to the criteria assessors use.
03
lock Your data

Is my data safe?

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Yes. Your answers are encrypted, never sold, and never shared with third parties without your explicit consent. You can export or delete your data at any time.
04
edit_note Using the tool

Do I have to use the tool in one sitting?

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Absolutely not. The form is broken into short sections and your progress is saved as you go. Come back when you have energy — your draft will be waiting.
05
edit_note Using the tool

Can someone help me use it on behalf of a family member?

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Yes. Many users complete PIP Helper with a partner, carer, or family member. We have a specific flow for joint sessions coming soon.
06
gavel After you apply

What if I disagree with the DWP's decision?

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PIP Helper includes guidance on Mandatory Reconsideration and appeals. You can use your saved answers as the basis for a reconsideration request without starting over.

waving_hand Still curious?

Couldn't find your answer? We read every message.

Usually within a working day. Tell us what's on your mind and we'll get back to you — no templates, no chatbots.

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